Cisco Live 2023 Melbourne Day 1 is a highly anticipated event organized by Cisco Australia and New Zealand. The event encompasses the Cisco Keynote, Innovation Talks, and exclusive broadcast conversations with Cisco technical experts. One of the main focuses of the event is the Cisco Control Hub, which provides a multi-modal user experience. Cisco has made significant advancements in the contact center space with tools aimed at improving agent efficiency and reducing hold times. Their ultimate objective is to give back valuable time to individuals that would have otherwise been spent waiting. With an unwavering commitment to ongoing innovation, Cisco has an extensive pipeline of new products in store for the future. A crucial aspect emphasized throughout the event is the importance of a unified observability platform, particularly in terms of application monitoring, business transactions, and sustainability. Cisco’s observability platform combines the capabilities of AppDynamics and ThousandEyes, offering valuable insights into application performance, security, and cost optimization. This platform also includes a natural language interface and the ability to troubleshoot issues, providing customers with unparalleled convenience and support. Overall, the Cisco Live 2023 Melbourne event aims to enable customers to be proactive, solve problems efficiently, innovate faster, reduce friction, and focus on their core priorities.
Day 1 Keynote Highlights Innovations and Sustainability
The Day 1 Keynote at Cisco Live 2023 Melbourne highlighted various innovations and initiatives related to Cisco’s products and services. Some of the key topics discussed during the keynote include the Cisco Control Hub and Contact Center Innovations, the Unified Observability Platform with AppDynamics and ThousandEyes, Customer Success Stories with CX Services, the Integration of AI into Cisco Platforms and Webex Features, the focus on Employee Well-being and Agent Burnout, improving Audio Quality and Real-time Communication with AI Codecs, engagement and gratitude to the audience, networking and security integration, securing Industrial IoT networks, and sustainability initiatives and net-zero goals.
This image is property of i.ytimg.com.
Cisco Control Hub and Contact Center Innovations
The Cisco Control Hub was a major focus during the keynote. It offers a multi-modal experience that allows users to manage their Cisco products and services in a unified platform. The Control Hub provides a centralized interface, enabling users to easily access and control their Cisco devices and services.
In addition to the Control Hub, Cisco unveiled several innovations in the contact center space. These innovations aim to provide tools for contact center agents to have better answers and reduce hold times. The goal is to give back two weeks of people’s lives that they would have spent on hold. These innovations will enhance customer experiences and improve the efficiency of contact center operations.
Unified Observability Platform with AppDynamics and ThousandEyes
The importance of a unified observability platform was highlighted during the keynote. Cisco’s observability platform, which includes capabilities from AppDynamics and ThousandEyes, provides insights into application performance, security, and cost optimization. The platform allows businesses to monitor and analyze their applications and infrastructure to ensure smooth operations and identify areas for improvement.
The observability platform also includes a natural language interface and troubleshooting capabilities, making it easier for users to monitor and troubleshoot issues. This platform has been proven to be beneficial for businesses in various industries, particularly in the area of business monitoring. It enables businesses to be proactive, solve problems, innovate faster, reduce friction, and focus on what matters most.
Customer Success Stories with CX Services
During the keynote, Cisco highlighted several customer success stories related to their CX (Customer Experience) services. CX offers assistance in architecting, adopting, optimizing, and running IT solutions. It helps businesses in their digital transformation journey by providing expert guidance and support. The importance of communication and speed in partnering with CX services was emphasized.
The keynote shared examples of successful customer stories that showcased the positive impact of utilizing CX services. These stories demonstrated the value of having a trusted partner like Cisco to guide businesses through their IT solutions journey. The success stories highlighted the importance of collaboration and the role of CX services in driving business outcomes.
Integration of AI into Cisco Platforms and Webex Features
The integration of AI into Cisco platforms, particularly in Webex, was a significant topic discussed during the keynote. The focus was on enhancing user experiences with AI capabilities. Cisco emphasized the importance of maintaining a human touch while leveraging AI technologies. The goal is to develop AI solutions that improve productivity, collaboration, and communication while still prioritizing the human element.
One specific example of AI integration highlighted during the keynote is the use of AI codecs in Webex to improve audio quality. These AI codecs leverage advanced algorithms to enhance audio quality and enable real-time communication in noisy environments. The integration of AI into Cisco platforms and Webex features aims to provide users with a seamless and productive collaboration experience.
Focus on Employee Well-being and Agent Burnout
Cisco recognizes the importance of employee well-being, particularly in contact centers where agent burnout can be a significant issue. The keynote highlighted the challenges faced by remote workers, including flexibility and internet connectivity issues. Cisco emphasized the need to address these challenges to support remote workers and ensure their well-being.
To reduce agent burnout in contact centers, Cisco discussed the importance of maintaining a human touch while leveraging AI capabilities. By incorporating AI technologies into contact center operations, businesses can automate repetitive tasks and allow agents to focus on more complex and engaging interactions. The goal is to create a balance between technology and human interaction to support employee well-being and reduce burnout.
Improving Audio Quality and Real-time Communication with AI Codecs
Cisco showcased the integration of AI codecs in Webex to improve audio quality and real-time communication. These AI codecs leverage advanced algorithms to enhance audio quality, removing background noise and improving the overall clarity of sound. This is particularly beneficial in contact center environments where noise can be a significant issue.
By implementing AI codecs, businesses can ensure that audio quality is not compromised, leading to better communication and collaboration experiences. The integration of AI codecs in Webex demonstrates Cisco’s commitment to improving the user experience and leveraging technology to enable better collaboration.
Engagement and Gratitude to the Audience
During the keynote, Cisco expressed gratitude and encouragement to the audience. The company emphasized the importance of engaging further with Cisco and taking advantage of the offerings and solutions discussed during the event. Cisco values its relationship with its audience and seeks to foster continued collaboration and partnership.
Cisco demonstrated its commitment to its audience by showcasing innovations and initiatives aimed at improving productivity, collaboration, and sustainability. The company expressed its gratitude for the audience’s participation and encouraged them to explore the various offerings further.
Networking and Security Integration
The keynote highlighted the critical role of networks in cybersecurity strategies. Networking and security are coming together to provide comprehensive protection against cybersecurity threats. Cisco’s DNA Center simplifies network segmentation and policy creation, enhancing security and providing a centralized platform for managing network operations.
Agility and consistency are crucial in the face of rapidly changing application environments. Cisco achieves this through platforms like ACI and Nexus Dashboard Cyber Controller. These platforms provide the flexibility and scalability needed to adapt to evolving cybersecurity requirements. The integration of networking and security ensures a holistic approach to protecting organizations from cybersecurity threats.
Securing Industrial IoT Networks
The keynote emphasized the importance of securing industrial IoT networks. As the industrial IoT space continues to grow, it becomes increasingly crucial for businesses to invest in securing their networks. Cisco’s portfolio offers visibility and tools like Subdivision to identify vulnerabilities and assess risks in industrial IoT networks.
Subdivision can be integrated with other Cisco security products like ISE for improved policy control and security. Cisco recognizes that securing industrial IoT networks is a continuous journey, and visibility is crucial in staying ahead of potential threats. By incorporating security measures into industrial IoT networks, businesses can protect their operations and ensure the reliability and integrity of their systems.
Sustainability Initiatives and Net Zero Goals
Sustainability was a key theme throughout the keynote. Cisco is actively working towards sustainability and has set net-zero goals. The company is committed to transitioning to clean energy and achieving net-zero emissions. Cisco also focuses on designing products with circularity in mind, ensuring responsible product packaging and recycling.
Another aspect of Cisco’s sustainability initiatives involves building resilient ecosystems through collaboration and innovation. The company recognizes the importance of measuring and setting goals for energy usage and emissions. AI plays a significant role in sustainability efforts, optimizing energy efficiency and workload management.
Cisco’s dedication to sustainability extends to software and data centers. Education, measurement, goal-setting, and collaboration are crucial steps for organizations starting their sustainability journey. Cisco has partnered with WWF and offers opportunities for individuals to contribute to sustainability efforts.
The keynote highlighted Cisco’s focus on improving product efficiency, transitioning to clean energy, and designing circular products. The company is committed to incorporating sustainability practices into its operations and encouraging sustainability across industries.
In conclusion, the Day 1 Keynote at Cisco Live 2023 Melbourne showcased various innovations, initiatives, and achievements by Cisco. The keynote emphasized the importance of innovations such as the Cisco Control Hub and contact center innovations, the unified observability platform, customer success stories with CX services, the integration of AI into Cisco platforms and Webex features, employee well-being and agent burnout, improving audio quality and real-time communication, engagement and gratitude to the audience, networking and security integration, securing industrial IoT networks, and sustainability initiatives and net-zero goals. Cisco demonstrated its commitment to driving innovation, delivering exceptional customer experiences, and promoting sustainability. Through its products, services, and partnerships, Cisco aims to empower organizations to thrive in a digital and sustainable future.
